Complaints and returns
Complaints and returns

The period for withdrawal from the contract shall expire 14 days after the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods. In order to meet the withdrawal period from the contract, it is sufficient for you to send information concerning the exercise of your right to withdraw from the contract before the withdrawal period from the contract has expired.

Effects of withdrawal from the contract: If you withdraw from the contract, we shall reimburse you for all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by you other than the cheapest usual method of delivery offered by us), immediately and in any event no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal from this contract. We will reimburse you using the same payment methods as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with the reimbursement. We may withhold reimbursement of payment until we have received the item or you have provided us with proof of return, whichever is earlier.

Please send back or hand over the goods to us immediately and in any case no later than 14 days after you have informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day deadline has expired.

We incur the cost of returning the goods / You will have to bear the direct cost of returning the goods.

We point out that you are responsible for reducing the value of an item resulting from using it in a manner other than that necessary to ascertain the nature, characteristics and functioning of the item.

The personal data provided by you will be processed by the Seller for the purposes of performing your withdrawal from the contract and fulfilling the related requests and under the terms of the relevant legislation. You have the right to demand from the data controller access to your data, to correct, delete or limit the processing or to object to the processing, as well as the right to lodge a complaint with the supervisory authority. For more information, see “Information from the controller about personal data”.

You can use the model withdrawal form from the contract.

Welcome to Florempol!

We present you our offer of ecological decorations. Especially for you, we create Christmas and Advent wreaths, mini-Christmas trees and mistletoe balls and bouquets. We also offer nature painted, paintings and forests in jars.